July 24, 2017

Warranty and Returns

At CG Marketing, we endeavour to ensure all our customers are satisfied with their purchase. If you are not happy with your purchase our dedicated aftersales team is always available to assist you. All claims must be lodged within 7 (seven) business days of receiving the goods.

Email: Marketingcg@outlook.com
Phone: 07 5661 1453

 

WARRANTY CLAIMS

Claim Period

  1. Any disputes and or claims must be submitted to CG MARKETING within 7 (seven) business days from the date of receipt. Claims submitted after 7 (seven) business days, CG MARKETING has the right to refuse the claim
  2. Any warranty claim must be submitted in writing to CG MARKETING. Claims not supported by photographs that clearly show the product, where and how it was installed; CG MARKETING may not be able to accept the claim
  3. If any of the products are delivered damaged or defective, then CG MARKETING shall not have any liability, unless the customer notifies CG MARKETING in writing via email within 7 (seven) business days from the date of delivery
  4. CG MARKETING will not take any responsibility for work done by third party(s). After installation done by third party(s), CG MARKETING may not be able to accept claims for the goods
  5. CG MARKETING will not warranty any materials used or installed that do not meet recommended usage guidelines. CG MARKETING will not accept liability for failure of products where a full site inspection has not been performed and broad descriptions of requirements were provided by the client.
  6. CG Marketing International shall not be liable in respect of any claim, unless the aforementioned requirements have been complied with, except in any particular case where the customer proves that
    1. It was not possible to comply with the requirements and
    2. Advice (where required) was given and the claim was made as soon as reasonably possible.

Click here to read our full set of Terms & Conditions

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